Carrières

Functional Responsibilities
• Provide customer service, screen and direct telephone calls, take and relay messages, answer questions from clients and general public regarding correctional services; respond and if needed, redirect inquiries as appropriate.
• Review, redirect, process, and facilitate incoming and outgoing regular and electronic correspondence and paperwork so as to provide prompt and appropriate action with respect to inquiries, concerns and issues in a timely manner.
• Assist correctional staff in special assignments or daily routines.
• Administer and coordinate various department-related meetings such as setting up appointments, preparing meeting notices, and recording the minutes of meetings (e.g., staff meetings).
• Answer and/or coordinate responses to all administrative inquiries received from the correctional office.
• Order office and operating supplies; keep inventory of supplies.
• Research, compile and analyze data for special correctional projects and reports.
• Arrange travel schedule and make reservations for all correctional staff.
• Process invoices and expense reports.
• Schedule and coordinate the Cree Reintegration Officer, Community Justice Officer and Correctional Release Support Worker’s visits to clients in different locations such as detention centers, half-way houses, and treatment centers in order to provide the appropriated services.
• Act as the liaison and relay information to the detainees and their immediate family.
• Work closely with the Specialist in Detention in Environment and the Correctional Release Support Worker in order to provide services to the detainees.
• Liaise with institutions or provincial services to set up client appointments.

Administrative Responsibilities
• Maintain the calendar of correctional team.
• Translate French communications and documents.
• Provide lead supervision for other support staff, which may include assigning, scheduling, and prioritizing work and providing training.
• Collecting, managing, and updating clients’ data and files.
• Set up, update, and maintain an efficient and effective electronic and manual filing system.
• Compile reports by entering data in the correction databases.
• Maintain a manual of procedures and processes related to the correctional services.
• Take a flexible approach to relevant issues and act promptly to ensure situations are dealt with appropriately and effectively.

Functional Responsibilities
• Oversee all the Cree Nation Department of Justice and Correctional Services incoming correspondences by providing general information and/or relaying them to the appropriate employee and/or department (i.e., answering phone calls, in-persons inquiries, emails, faxes, and messages).
• Greet visitors and determine whether they should be given access to the department offices and/or specific individuals.
• Maintain office addresses and contact lists.
• Assist in processing travel claims, typing and formatting documents, entering data and filing.
• Ensure that public areas are accessible at regular office hours and are secure after office hours.
• Ensure that public areas are properly maintained.

Other Responsibilities
• Maintain up-to-date knowledge and skills in area(s) of responsibility.
• Perform other duties as required.

Functional Responsibilities
• Act as first point of contact for Cree detainees, meeting with them to receive mandate and consent to represent and complete intake forms.
• Establish relationships with Cree detainees.
• Assist Cree detainees in receiving personal care regarding urgent vision, dental, medical, and other requested related care.
• Assist detainees with all requests pertaining to personal development, workshops, services and programs.
• Act as an advocate by ensuring that the rights of detainees are respected.
• Provide personal support and interpersonal assistance, if needed.
• Supervise services for Cree detainees such as organizing communication with the family of the detainees and identifying any provincial and federal post-detention services.
• Recruit Cree clientele for programs and workshops developed by the department, the Ministère de la Sécurité Publique, and other organizations that might be of benefit to detainees.
• Assist in coordination of meetings with the family and with members of the Justice Panel.
• Assist in the scheduling of the use of any multimedia technology allowing Cree detainees to communicate with department staff, family, or legal representation.

Interaction/Communication Responsibilities
• Liaise with detention staff to foster more open communication on the provision of better services and programs within facilities.
• Collaborate in developing detention-based programs and services for Cree clientele.
• Collaborate on community-based programs and services for support, reintegration, and rehabilitation of Cree clientele.

Functional Responsibilities
• Respond to end users in need (troubleshoot) through tickets entered in the Ticketing System.
• Provide end-user support such as software setup, monitoring, maintenance and repair of computers, printers and end-user peripherals.
• Analyze and resolve problems, escalate complex problems the appropriate resource when required.
• Resolve issues and conflicts with third party suppliers to fix phone and Internet problems.
• Create and monitor user email accounts.
• Maintain and configure telecommunication equipment such as cellular phones and other devices.
• Ensure proper access to hardware and software resources (MS Office, productivity software, shared files, printers, scanner, computers, phones and business cellphones, etc.).
• Provide basic training and orientation for software, web safety and maintenance, printers and scanners.
• Maintain IP based telephone systems and timekeeping devices.
• Maintain accounts with various suppliers who provide services to the different departments.
• Report network failures, power outages as well as policy violations regarding the usage of computer systems and software.
• Provide technical support for meetings and conferences.

Other Responsibilities
• Maintain up-to-date knowledge and skills in area(s) of responsibility.
• Perform other duties as required.

Functional Responsibilities
• Lead and mentor the IT Technical Team.
• Communicate and adhere to new procedures, policies and goals.
• Monitor queues and assist with daily goals and conduct quality control to reduce errors to improve procedures.
• Establish, recommend and implement policies to ensure quality, timely and efficient design of customer-oriented services.
• Handle escalated issues from users.
• Provide technical user-support.
• Oversee ticket system operation and maintenance.
• Implement, maintain and oversee technical support tools, such as the ticketing and monitoring tool, remote access software and security password managers.

Managerial Responsibilities
• Supervise and lead direct reports.
• Assist with development of team objectives, as well as individual objectives for direct reports by ensuring that performance is aligned with those objectives. Ensure that supervisors within team are establishing objectives that are in alignment with departmental objectives, in collaboration with the Senior Manager of IT.
• Identify training needs, recommend solutions, and support training and development.
• Conduct periodic performance evaluations for direct reports and assist supervisors through formal performance evaluations and regular one-on-one meetings.
• Promote ongoing, effective and open communication with employees. Keep staff members informed of decisions that impact them and/or their department.

Other Responsibilities
• Maintain up do date knowledge and skills in area(s) of responsibility.
• Perform other duties as required.

Functional Responsibilities
• Proactively manage systems performance and stability.
• Manage disaster recovery and business continuity schemes for Cree Nation Government’s critical services.
• Responsible of the systems incidents, problems and MAC.
• Install and manage Windows servers.
• Establish, manage and monitor various types of backup of servers and data centers.
• Provide technical guidance to other IT employees.
• Coordinate access and use of computer network as well as remote access for employees and third parties.
• Participate in technical research and development to enable continuing innovation within the infrastructure and end-users support.
• Provide recommendations concerning system design, infrastructure and software.
• Produce and maintain documentation, policies and procedures.

Other Responsibilities
• Maintain up do date knowledge and skills in area(s) of responsibility.
• Perform other duties as required.

Functional Responsibilities
• Develop and communicate departmental goals and objectives, in line with the organization’s and the Department’s mission and vision.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental goals.
• Develop annual and three to five-year operational plans for the Department and present to the Management Committee.
• Lead the development, communication, implementation, and evaluation of policies, processes and procedures for departmental operations, services, and programs.
• Lead the development and implementation of new programs, services, initiatives, and projects in line with community needs and departmental goals.
• Establish and maintain relevant controls and feedback systems to monitor the operations of the Department.
• Review performance data that includes financial and activity reports to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
• Participate in the negotiation of agreements with the Federal and/or Quebec governments relevant to his/her area of responsibility. Follow-up and monitor the implementation of all agreements signed.
• Participate in activities with Cree Nation Government Senior Managers and other community officials, particularly with respect to economic development.
• Advise the GCC(EI)/Cree Nation Government and Human Resources Development Canada (HRDC) on human resources development policy/by-law issues and refer policy matters to them to ensure harmony with GCC(EI)/Cree Nation Government orientations, goals, and objectives.
• Recommend labour market policy/by-law to the Council/Board.

Interaction/Communication Responsibilities
• Promote positive relations and concerted action with all external actors/partners (e.g., Cree communities, federal, provincial, and municipal governments, other Cree entities, etc.).
• Establish and maintains liaison with various entities, the communities, and all other partners to ensure partnership efforts in research and development of training needs, training delivery mechanisms and training programs.

Functional Responsibilities
• Monitor the Child and Family Services offered by the Childcare Centres and ensure that they operate efficiently within the specifications of the Cree Nation Government and of the provincial Act Respecting Childcare Centres and Childcare Services.
• Participate in the implementation of standards for the provision of quality educational services within each of the programs in place throughout all Childcare Centres, in collaboration with the CFS Department team.
• Liaise with the other employees of the CFS Department and the Director to ensure a proper flow of information leading to the best quality services possible for children and parents using local Childcare Centres.
• Ensure that the background inquiries procedure is applied by local Childcare Centres.
• Prepare Childcare Centres for inspection of their programs and services, ensuring conformity with the MF policies and work procedures including the proper maintenance and security of employee files, and ensuring compliance with regulations concerning the health and safety of children attending the centres in direct collaboration with the Regional Inspection Officer.
• Assess and analyze compliance issues in the Childcare Centres, including identifying consequences of non-compliance and developing remedial action plans for Childcare Centres to follow.
• Follow up with Childcare Centres on remedial action plans and ensure that recommendations are followed.
• Ensure that the Cree Nation Government/MF policies and guidelines for handling complaints are followed and ensure follow-ups as required.
• Participate in the hiring and evaluation of Directors in collaboration with the Boards.

Interaction/Communication Responsibilities
• Inform and guide the Boards of Directors with respect to their roles and responsibilities.
• Provide professional and technical support and expertise to the Directors and Coordinators of Cree Childcare Centres as well as to the Boards of Directors regarding the full range of their activities.

• Provide advice and guidance to Directors and Coordinators in applying policies and procedures with respect to the selection, orientation, development and evaluation of personnel.
• Carry out all visits to the communities that are under her/his responsibility.
• Participate and act as a regional resource person in general assemblies of local Childcare Centres, including preparing all documents ahead of the general assemblies and subsequently updating bylaws according to conclusions.
• Ensure liaison, information and representation services on behalf of the Department with all the local Childcare Centres.
• Ensure liaison with local resources involved in the delivery of services to children.

Other Responsibilities
• Maintain up-to-date knowledge and skills in area(s) of responsibility.
• Perform other duties as required.